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FAQ

Frequently asked questions

Please see below the answers to frequently asked questions:

PRODUCT

01           How do I use my umbrella?

Our umbrellas have been designed for you to enjoy! If you need a few tips and tricks on how to use them, you can find instructions and videos here.

02           Where can I find Basil Bangs product in my city/country?

Basil Bangs can be found at stylish retailers across the globe. Our stockists’ details can be found here.

03           I can’t seem to find a product on the online store. Where can I find it?

If you can’t find a product on the Basil Bangs website, it is most likely out of stock. However, it may still be available at your local Basil Bangs stockist. Please contact our lovely customer service people here, and someone will respond to you shortly.

04           How do I care and clean my Basil Bangs product?

We recommend spot cleaning the product with warm water and mild soap and hanging to air dry.

While our products are designed for outdoor use, we recommend that they are stored, dry and safely when not in use to minimize wear and tear and extend their life. Store your sun umbrella in its individual carry bag and your Go-Large umbrella in a protective cover.

For more detailed information, read our care and cleaning instructions here.

05           How colour fast is your fabric?

The Premium Pattern range of printed fabrics has a colour fastness rating of 3-4, or approximately 1-year/300 hours of normal exposure. The sun umbrellas have been designed for less intense, ‘weekend’ use however if you will be using your umbrella intensely we recommend the Luxury Stripe range. The Luxury Stripe range of woven fabrics has a colour fastness rating of 7-8, or approximately 5 years. The Go Large Premium Pattern range of fabrics utilises a new printing process that achieves a colour fastness rating of 5-6 (or about 2-3 years).

Download full fabric specifications here.

06           Does Basil Bangs price match?

Basil Bangs does not price adjust to match other retailer’s pricing. All sale items are final sale and are not eligible for a price adjustment, return, or exchange.

07           Can I design my own umbrella?

Basil Bangs can produce custom design umbrellas for commercial customers. Minimum quantities and other conditions apply. Contact us if you would like more information on trade projects. Please fill out the form here.

08           What do I do if I have a problem with my Basil Bangs product?

If you experience any difficulties with any product please email us outlining the specific problem.  We will reply as soon as possible with advice and work out the best course of action.  For any warranty claims, please read the warranty information carefully here.

09          How do the various umbrellas differ?

The umbrellas vary in size and shape, materials and finishes. We recommend looking at our Basil Bangs product specifications before making a purchase to ensure you’re buying the right size umbrella for your use. Product specifications can be found here.

10           Do you have gift vouchers?

Yes, vouchers are available in any amount and are only redeemable directly through our website. Vouchers are non transferable and cannot be redeemed for cash. Vouchers are valid for twelve months from purchase date. Please contact us here to organise a Basil Bangs gift voucher.

SHIPPING

01           Where in the world does Basil Bangs ship to?

Basil Bangs delivers worldwide using TNT, offering a fast and efficient service to your door. TNT requires a signature for delivery and can’t deliver to a PO Box. You can read more in our shipping and delivery policy here.

02           How much does shipping cost?

Shippings costs are calculated at check out and are dependent on the total weight and volume of the order.

03           Can I add/remove/change items in an existing order?

No, once an order has been placed we are unable to add/remove/change items in an existing order. If you have any concerns about an existing order, please contact us here and provide your order number for reference.

04           When will my order ship?

Once orders are finalised, and product is in stock your order will be dispatched from our warehouse the following business day.

05           How can I track my order?

You can track your order by clicking the link found in the shipping confirmation email. Please allow 2 business days to receive your shipment notification email after placing your order.

06           Does the Basil Bangs online store ship to PO boxes or military addresses?

At this time, we are unable to ship to PO boxes or APO/FPO/DPO addresses.

07           Do I need to sign for my order?

All orders placed through the Basil Bangs online store require a direct signature upon delivery, unless an Authority to Leave has been organised with our customer service team.

WARRANTY

01           What is your warranty?

Basil Bangs warrants its products against defects in materials and workmanship but not damage caused by misuse, inappropriate use or normal wear and tear.

Faulty product validated under a warranty claim will be repaired or replaced at the discretion of Basil Bangs. Basil Bangs will not be responsible for any costs, losses or damages incurred as a result of loss or use of product.

Please view the full Basil Bangs warranty here.

02           How do I file a warranty claim?

All warranty claims must be made at the place of purchase, or if purchased through Basil Bangs by sending an email to customer service here. Proof of purchase (receipt with date of transaction) is essential for all warranty claims.

03           Can my product be repaired?

Please email our customer service team here to assess the possibility of a repair. They will require photographs and information regarding the problem.

RETURNS

01           What is Basil Bangs’s returns and exchange policy?

Please see our Returns and Exchanges policy here.

02           Can I return/exchange a sale item?

No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.

MEDIA

01           Does Basil Bangs sponsor musicians, personalities and athletes?

Please email us here regarding your request. Please include as many details as possible about the nature of the sponsorship and feel free to upload any pictures.

02           We would like Basil Bangs to advertise in our print publication and/or on our website. Who should we contact?

Please email us here with your request and requirements and we will get back to you as soon as we can. Please include your media kit and details outlining why Basil Bangs is a good fit for your magazine.

03           I am writing an article for print/online and would like to have a high res image of a product or lookbook image. Who should I contact?

Please email us here regarding your request and we will get back to you as soon as we can. Please include as many details as possible about where and when the image is viewable.

04           I am organizing a charity event and would like to inquire about product donations, who should I contact?

Please email us here regarding your request and we will get back to you as soon as we can. Please include your donation product request, and as many details as possible about your organization so that we can understand how it relates to Basil Bangs.

WHOLESALE

01           I would like to sell Basil Bangs products. Who should I contact?

Thank you for thinking of Basil Bangs for your store! We welcome new applications, and in the interest of keeping things efficient, we ask that you please fill in our wholesale application form here to help us assess your request.

02           We are a distribution business and would like to distribute Basil Bangs. Who should we contact?

Thank you in advance for your interest in working with Basil Bangs. Please email us here and indicate the name, location and website for your distribution business and someone will get back to you shortly.

PRIVACY

01           What is your Privacy Policy?

Basil Bangs is committed to protecting your privacy. We want you to be able to order from www.basilbangs.com with confidence. We accept payment by the secure PayPal system, which is a globally recognized payments gateway. PayPal uses secure layering to ensure all payment details are safe from fraudulent activity. You do not need to be a PayPal member to pay by credit card. By using Paypal, your credit card number is never exposed to Basil Bangs and you can be confident in Paypal’s 100% protection.

Order details and customer information is held strictly confidential by Basil Bangs. We will treat all your personal information as confidential and will fully comply with all applicable Australian Data Protection and consumer legislation in force.

And lastly, we don’t like spam either so we promise to use your personal information only in a way that will contribute to improving our service.

You can read our privacy policy here.

 

Basil Bangs.
Design for outdoors.

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